Privacy Policy

1. Introduction

Dixon Logistics Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Company Details:
Dixon Logistics Ltd
Company Number: 16370636
Registered in England & Wales
Registered Address: 31 Grassington Drive, Bury, United Kingdom, BL9 7HN

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number, postal address)
• Business or company name
• Project details and service requirements
• Payment and billing information (when applicable)
• Any other information you choose to provide in forms or correspondence

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including IP address, browser type, pages visited, and time spent on pages.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our HIAB and transportation services
• To respond to your enquiries and provide customer support
• To send you quotes, invoices, and service-related communications
• To process transactions and manage your projects
• To comply with legal obligations and regulatory requirements
• To improve our website and user experience
• To send marketing communications (with your consent where required)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processors, IT support)
• Legal Requirements: When required by law or to respond to legal processes
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our company
• Consent: With your explicit consent for any other purpose

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights (UK GDPR)

Under UK data protection law, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restriction: Request restriction of processing your data
• Right to Data Portability: Request transfer of your data to another party
• Right to Object: Object to processing of your personal data

To exercise any of these rights, please contact us using the details provided on our Contact page.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will securely delete or anonymize it.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.